Refund policy

Return Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your HPIHair purchase, we realize there are times that you may need to return a product.  If you need to return your product, please review the information below.

  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.
  • Returned merchandise returned or exchanged should be insured in the event of loss or damage.
  • Please mail your return to:

HPIHair Partners

Attn: Returns

4535 Harding Pike, Ste 302

Nashville TN 37205

**Only items purchased on hpihair.myshopify.com or hpihairpartners.com may be accepted for a return.  We do not accept returns from manufacturers products listed on the sites listed above.

Please contact customer service with any questions by email at info@hpihairpartners.com or by phone at (615) 662-8722

Please Note:  Empty containers cannot be accepted for refund.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on hpihair.myshopify.com or com only up to 30 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. Otherwise, credits/addition fees will be processed on the credit card or pay platform used at the time of purchase.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.

 HPIHair Partners

Attn: Returns

4535 Harding Pike, Ste 302

Nashville TN 37205

DAMAGED PRODUCTS POLICY

  • If you receive an item that is broken or damaged, you may contact customer service within 7 days of your delivery for a replacement. Items will not be replaced after 7 days. 
  • Enclose a photo in the return or email a photo of the damaged package to: info@hpihairpartners.com 

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted along with handling costs from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is returned in an unsatisfactory condition, the buyer will be notified that the item(s) will be marked as unacceptable, and no credit will be given.

***Select merchandise items are exempt from returns or exchanges. The items will include Sensitive, Fragile, Compounded Treatments, Personal use items (LaserCaps, Rollers or Needling Devices).